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Shipping & Returns

Canadian Home Education Resources

Shipping & Handling

We ship all in-stock orders within a few days of receiving them, however during our busiest months (August to October) it may be a few days longer to get them out the door.

Orders are shipped via Canada Post Expedited Service. Postal Rates do not include GST (HST).

 

Up to $224.99 $18.00
$225 - $299 8%
$300 - $399 7%

$400 - $499

6%

$500 or more

5%


Please note: Shipping and Handling rates will be calculated and adjusted on your web invoice before shipping. Rates shown on your weborder are estimated, not at the final rate.


Shipping Options: Please specify when ordering

 

   
Ship Complete

Complete orders will be shipped in 3-5 business days. Times may vary during peak season. If regular stocked items are backordered your order will be held 2 -6 weeks to allow these items to come in.

 
Split Ship

In-stock items will be sent in 3-5 business days. Times may vary during peak season. All back ordered items will be consolidated and shipped when they are all in. Each portion will have the shipping charge calculated at the time of shipping. Separate shipping charges will apply.

 
No Backorders

In-stock items are shipped  in 3-5 business days. Any items that are not in stock at time of shipping will be cancelled, and the shipping fee will be reduced accordingly.

In the case of prepaid by cheque orders, please indicate whether you wish a refund or to leave the credit on account.

Rush

Same day processing for orders placed by 12:00pm Mountain Standard Time. Orders will be shipped via Expedited Canada Post. Any items not in stock will be consolidated and shipped when they are all in. Each portion will have the shipping charge calculated at the time of shipping, with the rush fees applied to the first shipment only.

Add $25.00 to regular S&H charges. B/O’s are considered a separate order and not ‘rush’ unless specified.

 
Pick Up Orders placed on-line for pick-up at our Calgary warehouse may have a wait time of 1-7 business days, or up to 2 weeks during our peak season in August and September. We will contact you when your order is ready for pick-up. Pre-payment is required. 
 
COD Is not available

 

 

 


When will I receive my order?
This depends mostly on the shipping option you select. Please indicate any special requests with the order. We ship all complete orders within a few days of receiving them, however during our busiest months (August to October) it may take up to 3 weeks to get them out the door.


Returns?
We want you to be satisfied with your purchase. If an item is not exactly what you were expecting,
we would love to exchange it for something that works for your family. Please phone for a return authorization number and shipping instructions within two weeks of receiving it and we will issue a credit on account.  Items must be received by us in brand new, resalable condition.

 

Please note: some items may not be returnable - e.g. software, special orders, CDs, DVDs, novels. Please enquire when placing your order. Shipping and handling is not refundable.


Price Matching?
We are pleased to match prices of other Canadian catalogues, as long as their prices are still in effect. However, there may be certain items and conditions where we will be unable to do so. Please inquire upon ordering.


Price & Availability?
Many of our products are imported from the USA and are therefore subject to volatile exchange rates. Publishers also change prices with new printings without any notice, therefore we cannot guarantee the prices on out of stock items. The prices given on our website will be considered the current price on in stock items. If an increase is significant , we will contact you for approval.


How can I place my order?

   
Online www.canadianhomeeducation.com
 
Email cher@canadianhomeeducation.com
 
Fax (403) 243-9727
 
Mail 108, 1289 Highfield Cr SE Calgary AB T2G 5M2
 
  Ordering with the above methods ensures accuracy. Please feel free to place orders by phone if that is your preferred method.
Local Phone (403) 243-4443
Toll Free: Orders only (800) 345-2952
   

 


Can I drop by to see your products?

Place your choice of up to 20 items in your shopping cart on www.canadianhomeeducation.com for you to view in our Calgary Preview Room. We will pull them and have them ready for you to view.  Booking is required for CHER's Preview Room.   Please call our office (403-243-4443) to confirm your booking once you have completed your order on this website.

Check out Store Hours for information on Canadian Home Education's hours and location.


 

 

 

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