FAQs
Do I have to order through the CHER Website?
Special Order Items: What if I want to order something that is not on your website?
When will my credit card be charged?
When will my PayPal account be charged?
What happens to my information when I give it to CHER?
I love the CHER website, but I would like to see and touch the materials. How can I do that?
My province requires that I register with a school board. Is there a list of these boards?
Does CHER have sales any other times of the year? How can I find out about them?
Do you have discounts at any other times?
Does CHER have a print Catalogue?
Our customers have affectionately called us CHER for 26 years. It is much easier to say than Canadian Home Education Resources.
CHER is an online
We would be the home education equivalent of a teacher supply store for teachers and an educational toy store with all the fun but without the toys.
Do I have to order through the CHER Website?
Of course not! If you are having trouble with the website, call or email us, we would be happy to walk you through! Ordering online makes the ordering process easier and faster. Although we think CanadianHomeEducation.com is a pretty great website, if you feel more comfortable ordering another way, please do! Here are some of your options:
By
By
By Fax Use the order form in the back of the CHER
By
Canadian Home Education Resources
108 1289 Highfield Cr SE
Calgary AB T2G 5M2
Special Order Items: What if I want to order something that is not on your website?
No problem. Add the item to the Comments Box at the end of your web order. We will call you with any questions we may have. When placing special orders, we need as much information as you can provide. ISBN and Title are required, Publisher and Author are helpful in locating your item. We will let you know if we are able to bring it in for you. One thing to remember about special orders is that it may be an item we are not familiar with, so once you have ordered the item, it can not be
We try to keep items in stock, but demand for items fluctuate from season to season and year to year. When we run out of items, they are back orders in our system. We quote a time period of 2 to 6 weeks in order to allow items time to come across the border, through customs, to our warehouse and out to you. Special order items may take 2 to 8 weeks, depending on the publisher. Below is an explanation of back order terms.·
| Back Order |
We have run out of an item and will be ordering it in for you. There may be an increase in price on out of stock items due to changes that have occurred since we last ordered the item from our suppliers. The price increase could be due to a publisher price increase, an increase in the exchange rate, or other unforeseen circumstances. We will advise you |
| Back Order @ Supplier |
We have placed an order and are waiting for the shipment and for the item to be received in our warehouse. See the note above regarding price increases. |
| Back Order @ Publisher |
The item may be re-printing, OSI (Out of Stock |
| Out of Stock |
Publisher is deciding whether to reprint the title or have it go out of print. We will cancel your back ordered item. |
| Out of Print |
The publisher has decided not to print any further copies of this title. We will cancel your back ordered item. |
| Credit Card | MasterCard or Visa (see also Paypal below) can be paid through our secure PayPal portal or by contacting our office. Your credit card will be billed once your order is ready to ship. |
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| PayPal |
Use your Visa, Mastercard, or PayPal account to pay for your order. Your PayPal account will be billed once your order is ready to ship. |
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| School Purchase Order |
If your school is registered with us, you may provide a purchase order for payment. Enter your school board name and purchase order number in the space provided at the end of your checkout process. If your school board is not registered with us, have them contact us to set up an account. Under some |
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E-mail transfer |
Once we have given you your order total, and password, you may send an Email Transfer. | |
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Pay by Phone |
Contact us with your method of payment. | |
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Debit Card |
In our warehouse only | |
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Cheque |
Once we have given you your order total, you may send a cheque. | |
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Cash |
In our warehouse only. |
When will my credit card be charged?
We do not bill your credit card until your order is ready to ship. The exception to that may be Special Order items.
When will my PayPal account be charged?
We do not bill your PayPal Account until your order is ready to ship. The exception to that may be Special Order items.
If you have ordered on our website, by email, by mail, phone or fax and had your order mailed to you, you may have received CHER dollars. CHER dollars are our way of saying "Thank You" and helping you the next time you place an order. You only have to place a web or mail order for over $150.00 to qualify to receive CHER dollars.
CHER dollars can be used as payment towards your next CHER order. To redeem simply enter the amount of your CHER dollars in the comments section immediately below your shopping cart.
What happens to my information when I give it to CHER?
CHER will not sell, rent, or give your information away.
We will email you information about our Annual Customer Appreciation Sale, but if you would rather not get that email, we can arrange to take you off that list. We don't like spam, so we won't spam you.
We may send you a monthly
We may email periodic Sale Flyers with information we feel you would be interested in.
I love the CHER website, but I would like to see and touch the materials. How can I do that?
Do you live in the Calgary area or are coming to visit? You can book a Preview Room to view
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My province requires that I register with a school board. Is there a list of these boards?
CHER has a list of provincial boards (Alberta Home School Boards, British Columbia Home School Boards) on our website. You have a choice as to which board you register with. Some boards will match your family's needs better than others. It is a good practice to write out your philosophy of education and make a list of what you are looking for
We all love a good Sale! CHER has an annual Customer Appreciation Sale in November. We email information about the Sale to our preferred customers on our email list. We also post the info on the Home Page of this website and on our Canadian Home Education Resources Facebook Page. Watch your inbox and Facebook for the dates!
Please feel free to share information about our Customer Appreciation Sale with a friend, There are always lots of great deals to be had. Your friend will thank you!
Don't forget - the annual CHER Customer Appreciation Sale is also a great way to stock up on fun and educational Christmas gifts and stocking stuffers.
Does CHER have sales any other times of the year? How can I find out about them?
At CHER we have been working hard to have a Specials Section on our website. Items, discounts
We try to price our products as fairly as possible. We will also occasionally have a supplier's materials on sale. The CHER website has a Great Deals SALE BIN with slightly damaged, damaged, older editions, or material we chose not to carry. There are some great deals in the SALE BIN and it is being replenished on a regular basis.
Watch www.CanadianHomeEducation.com, your inbox and facebook for updates!
Orders placed on the CHER website will receive an email with the tracking number when the order is shipped.
Didn't receive an email? Contact us at cher@canadianhomeeducation.com, 403 243-4443 or 1 800 345-2952. We would be happy to supply you with the tracking number for your order.
We hope we have provided enough information on the CanadianHomeEducation.com website to help you make an informed decision, and that the materials we offer meet your needs, but we know that sometimes you need to return an item. We ask that:
- Items are returned within 2 weeks
- Returned items arrive at CHER in resalable condition
- No returns are accepted on CDs, DVDs, MP3s, novels or Special Order Items.
- You are responsible for shipping and handling charges on your return.
- A credit will be kept on your CHER account for a future purchase.
- You contact CHER for a Return Authorization (RA) number.
Does CHER have a print Catalogue?
The Canadian Home Education Resources 20th
The Canadian Home Education Resources (CHER) Website has been designed to give you more than a print
A print
o Unlimited space for descriptions.
o A picture for each and every item.
o Links to related items and pictures of those linked items right on the item card.
o Lists and links to other books with the same author, illustrator,
o Display video clips, sample pages
o Categories that include other similar products
o A Comparison List, where you can compare items side by side
o A Wish List you can keep on the website. (Hint: CHER has great Birthday and Christmas items. Email your CHER Wish List to Grandma or
about our prices, policies, or procedures, please contact us at CHER@canadianhomeeducation.com
If you like the CHER website and would like to let us know, please email us or drop us a note. Hearing from you makes our day! Feel free to email us at CHER@CanadianHomeEducation.com
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